Shipping policy

Shipping Policy

Last Updated: 12 November 2026

1. Overview

Welcome to DAYBORNE, operated by GOSCAN GLOBAL LTD, a company registered in England and Wales under Company Number 17556329.

At DAYBORNE, we are committed to providing a reliable, transparent and efficient shipping experience for all our customers.

This Shipping Policy outlines our order processing procedures, estimated delivery times, shipping information and other important details regarding the delivery of your purchases.

2. Order Processing Time

All orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high demand, promotional events or public holidays, processing times may occasionally be longer.

Once your order has been dispatched, you will receive a shipping confirmation email, where available, containing relevant delivery information.

3. Estimated Delivery Time

We aim to deliver orders within the following estimated timeframe:

Estimated Delivery: 7–15 business days

Delivery times may vary depending on the destination, courier operations, customs procedures and other logistical circumstances.

Business days exclude Saturdays, Sundays and public holidays.

Please note that the estimated delivery timeframe is separate from the order processing period of 1–3 business days.

These timeframes are estimates rather than guaranteed delivery dates and do not affect your statutory rights under applicable consumer protection law.

4. Shipping Destinations

DAYBORNE primarily serves customers in the United Kingdom.

Available shipping destinations are displayed during checkout.

Delivery availability, shipping charges and estimated delivery times may vary depending on the customer's location.

We reserve the right to restrict delivery to certain destinations where shipping services are unavailable or subject to operational limitations.

5. Shipping Costs

Any applicable shipping charges will be displayed clearly during checkout before the customer completes their purchase.

Shipping costs may vary depending on the delivery destination, order size, product characteristics and selected shipping method.

Customers will be informed of the total order cost, including applicable delivery charges, before confirming payment.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided by email.

Where tracking is available, you can use the supplied tracking number to monitor the progress of your shipment.

Please allow some time for tracking information to become active after dispatch.

Occasionally, tracking updates may be delayed due to courier system processing or temporary technical issues.

If you experience difficulties tracking your order, please contact our customer support team at support@dayborne.shop.

7. Shipping Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances such as:

Customs clearance procedures.
Courier or postal service disruptions.
Severe weather conditions.
Public holidays.
High seasonal shipping volumes.
Unexpected transportation or logistical issues.
Incorrect or incomplete delivery information.

If your order experiences a significant delay, please contact our customer support team so that we can investigate and provide assistance.

Under applicable UK consumer law, goods must be delivered within the agreed timeframe or, where no timeframe has been agreed, without undue delay and generally within 30 days.

Customers retain their statutory rights to seek an appropriate remedy where delivery obligations are not met.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your shipping address, postcode, telephone number and other relevant details are correct.

If you notice an error after placing your order, please contact support@dayborne.shop as soon as possible.

We will make reasonable efforts to update your shipping information before dispatch.

Once an order has been dispatched, changes to the delivery address may not always be possible.

9. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

Our customer support team will investigate the shipment with the relevant courier or logistics provider.

If a package is confirmed lost before delivery, we will arrange an appropriate resolution, which may include a replacement or refund in accordance with applicable consumer law.

Customers are not responsible for goods lost in transit before delivery to them or a person authorised by them to receive the goods, except where applicable law provides otherwise.

10. Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you have not received it, please:

Check around your delivery address.
Ask household members whether they accepted the parcel.
Check with neighbours or building reception where appropriate.
Contact our customer support team for assistance.

We will investigate delivery discrepancies with the relevant shipping provider.

A tracking status showing "Delivered" does not automatically remove any responsibility we may have under applicable consumer law.

11. Customs Duties and Import Charges

For international orders, customs duties, import taxes or other charges may apply depending on the destination and shipping arrangements.

Any charges payable by the customer will be disclosed before purchase where required by applicable law.

For deliveries to the United Kingdom, applicable taxes and charges will be handled in accordance with relevant UK regulations.

Customers will not be required to pay undisclosed additional charges where doing so would breach applicable consumer protection legislation.

12. Damaged or Incorrect Deliveries

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Email support@dayborne.shop with your order number, a description of the issue and photographs where available.

Our team will review your enquiry and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer law.

13. Order Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

If your order has already been dispatched, you may still have the right to cancel and return eligible goods under applicable UK consumer protection legislation.

Please refer to our Return and Refund Policy for further information.

14. Contact Information

For any questions regarding shipping, delivery, tracking or order status, please contact us:

Store Name: DAYBORNE
Registered Company: GOSCAN GLOBAL LTD
Company Number: 17556329

Registered Address:
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@dayborne.shop
Telephone: +44 7576 976495
Website: www.dayborne.shop

Our customer support team is available to assist with shipping enquiries and delivery-related concerns.