Refund policy

Return and Refund Policy

Last Updated: 12 November 2026

1. Overview

At DAYBORNE, operated by GOSCAN GLOBAL LTD, we are committed to providing high-quality products and an excellent shopping experience.

We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy explains your rights and the procedures for requesting returns, exchanges and refunds.

This policy operates in accordance with applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Returns and Cancellation Period

Customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without providing a reason, subject to applicable legal exceptions.

To exercise your right to cancel, please contact us at support@dayborne.shop within the applicable cancellation period.

After notifying us of your cancellation, you must return the goods within 14 days.

We also accept return requests for eligible products within 30 days of delivery, subject to the conditions outlined below. This additional returns period does not affect your statutory rights.

3. Return Eligibility

For returns outside the statutory cancellation period, products must meet the following conditions:

The item must be unused and in its original condition.
The product must be returned with its original packaging, where reasonably possible.
All accessories and components must be included.
Proof of purchase or an order number must be provided.
The return request must be submitted within the applicable return period.

For statutory cancellations, customers may inspect goods as they would in a physical shop. Any handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may result in a lawful deduction from the refund.

4. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

Personalised or custom-made products.
Products made to individual customer specifications.
Items that fall within other applicable statutory exceptions.

These exclusions do not affect your legal rights if a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.

5. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@dayborne.shop

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for your return, if applicable.
Photographs if the product is damaged, defective or incorrect.

Our customer support team will review your request and provide the appropriate return instructions and return address.

Please do not send products to our registered company address unless our support team has expressly confirmed that it is the correct returns destination.

6. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

We may request photographs or additional information to help investigate and resolve the issue.

Where goods do not conform to the contract, we will provide an appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances and your statutory rights, this may include a replacement, repair, price reduction or refund.

Customers will not be required to bear reasonable return costs for goods that are faulty or incorrectly supplied where the law places those costs on us.

7. Refund Policy

Once we receive and assess your return, we will notify you of the outcome.

For approved returns under our additional voluntary returns policy, we aim to process refunds within 7 business days of approval.

For statutory cancellations, refunds will be issued within the legally required period, generally no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Where an order is cancelled before goods are dispatched, refunds will be issued within the applicable statutory timeframe.

Refunds will normally be issued to the original payment method used at checkout.

Please note that your bank or payment provider may require additional time to make the funds available in your account.

8. Return Shipping Costs

For change-of-mind returns, customers are generally responsible for direct return shipping costs, provided this was disclosed before purchase.

Where a product is faulty, damaged or incorrect, we will cover reasonable return costs where required by applicable law.

We recommend using a tracked shipping service and retaining proof of postage.

We are not responsible for return parcels lost in transit where the customer is responsible for arranging the return, except where applicable law provides otherwise.

9. Exchanges

If you wish to exchange a product for another item, colour or variation, please contact support@dayborne.shop.

Exchanges are subject to product availability.

If an exchange cannot be arranged, we will explain the available alternatives, including any applicable refund rights.

10. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will attempt to accommodate your request.

If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights after delivery.

Cancellation requests do not affect any rights provided under UK consumer protection legislation.

11. Shipping and Delivery

At DAYBORNE, we aim to ensure that every order is processed and delivered as efficiently as possible.

Order Processing Time: Generally 1–3 business days.

Estimated Delivery Time: 7–15 business days, depending on the destination and shipping conditions.

Business days exclude weekends and public holidays.

Delivery times are estimates and may vary due to customs processing, courier delays, public holidays or unforeseen logistical circumstances.

If your order is significantly delayed, please contact our customer support team.

Nothing in this policy limits your statutory rights relating to late or undelivered goods.

12. Missing or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us at support@dayborne.shop.

Our support team will investigate the shipment with the relevant delivery provider.

Where goods are lost in transit before delivery to the customer or their authorised recipient, we will provide an appropriate resolution in accordance with applicable consumer law.

13. Statutory Consumer Rights

Nothing in this Return and Refund Policy excludes, restricts or overrides your statutory rights under applicable UK consumer protection legislation.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Where these requirements are not met, customers may be entitled to statutory remedies, including the short-term right to reject qualifying faulty goods within 30 days.

These rights apply independently of our voluntary returns policy.

14. Contact Information

For questions regarding returns, refunds, exchanges or cancellations, please contact us:

Store Name: DAYBORNE
Registered Company: GOSCAN GLOBAL LTD
Company Number: 17556329

Registered Address:
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@dayborne.shop
Telephone: +44 7576 976495
Website: www.dayborne.shop

Our customer support team will be happy to assist you with your enquiry.